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UK General Data Protection Regulation (GDPR)

Complete Works Plymouth

UK General Data Protection Regulation (GDPR)

We currently collect and process the following information:

Personal identifiers, contacts, and characteristics (for example, name, address, contact details and email addresses).

How do we get personal information and why do we have it? Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To enable Complete Works to contact you to arrange an estimate for work to be carried out, to discuss any work, and to complete any work that has been agreed.
  • We also receive personal information indirectly, from the following sources in the following scenarios:
  • Direct from suppliers if you have gone direct to them initially for an estimate or to price up
    materials.
  • We use the information that you have given us in order to contact you directly.
  • We may share this information with suppliers or subcontractors that may be carrying out work on your property on behalf of Complete Works.
  • Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
    (a) Your consent. You are able to remove your consent at any time. You can do this by contacting Complete Works Plymouth Ltd using the contact details at the top of this document.
  • (b) We have a contractual obligation.
  • (c) We have a legal obligation.
    How we store your personal information
    Your information is securely stored in locked filing cabinets in a locked office.
    We keep estimates and invoices with your name and address on them for six-seven years in accordance with HMRC. We will then dispose of your information by shredding the paperwork associated with you and your property.
    Your data protection rights
    Under data protection law, you have rights including:
    Your right of access - You have the right to ask us for copies of your personal information.
    Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
    Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
    Your right to restriction of processing - You have the right to ask us to restrict the processing
    of your personal information in certain circumstances.
    Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
    Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
    You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request at:

Email: completeworks@btinternet.com
Tel: 07973 451373
Address: 20A, Ford Hill, Stoke, Plymouth PL2 1HN